In-store retail media, which includes digital screens, smart carts, audio, and product sampling inside physical stores, remains the least developed segment of retail media. Yet demand is rising as advertisers seek to reach shoppers in the aisle, where most retail purchases still occur. High infrastructure costs and organizational silos, however, continue to limit the channel's growth. This FAQ covers the market's size, the grocery opportunity, and how retailers and advertisers should invest.
This FAQ explores the scale of the ecommerce returns challenge, the policies that most influence shopper behavior, and the strategies retailers should prioritize in 2026 to reduce costs without sacrificing loyalty.
This FAQ covers private label's scale, where it is winning, and what the shift means for retailers and brand manufacturers.
This FAQ covers the recommerce market's size, the consumers driving it, and how brands should respond.
Retailers expect 15.8% of annual sales, or about $849.9 billion, to be returned this year, a slight drop from 16.9% in 2024, according to a new report from the National Retail Federation and Happy Returns. The shift suggests stricter return policies, such as charging fees, are discouraging some returns but also risking customer loyalty. With most shoppers prioritizing free and flexible return options, retailers are expanding in-store, QR-based, and “no box, no label” methods to boost convenience. Balancing return costs with shopper expectations remains key to maintaining satisfaction and long-term loyalty.
Amazon and Walmart widen their lead as shoppers raise their standards.
Creative brands are capturing attention without official rights.
Bath & Body Works, Nordstrom, and Staples seek new shoppers through partnerships.
Rollbacks risk lasting customer losses as more shoppers shun brands they believe abandoned inclusion.
Investing in an up-and-coming travel destination satisfies adventurous cardholders and deepens network ties in a key emerging region.
Cash App may expand lending products as its users mature financially—putting banks on notice.
Payment providers must improve chargeback detection or risk higher losses and weaker trust in agentic commerce.
AI-powered investing and market insights could make Big Tech a bigger rival to banking apps.
It’s expanding local banking via education and coaching.
Banks gain more from AI handling routine work while employees focus on complex customer decisions.
The same social media video behaviors that shape other purchases are influencing their health and wellness choices.
Distrust of unknown numbers is causing patients to ignore provider calls and potentially miss important healthcare information.
Patients' chatbot use for mental health gives clinicians more chances to correct misuse and promote informed AI decisions.
AI changes creator playbooks: Cannes Lions showed platforms weaving AI into creator tools as marketers balance scale with credibility.
Meta hands moderation to AI: Replacing most human reviewers may cut costs but leaves brands navigating less predictable content decisions.